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Trainer I

Job Description:
JOB SUMMARY Delivers learning curriculums and programs that include new hire and skill enhancement training.
This training includes, but is not limited to, ICOMS and CSG systems training across all three product lines, data, and operational training, new product or service launch information, sales, troubleshooting, soft skills and functional training.
MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Facilitates learning through a variety of delivery methods to develop participants' skill sets.
This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Net Meeting Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching.
Supervises employees during training.
This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs.
Performs all administrative duties associated with conducting training.
This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.
g.
, test scores, evaluations and attendance), performing all required Sum Total prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys.
Exhibits a commitment to Continuous Learning.
This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS Education Associates Degree or equivalent combination of training and/or work experience.
Related Work Experience One year prior presentation or training delivery experience.
Three years experience or equivalent in the functional area and or business unit.
i.
e.
Call Center, Sales and Service Centers, Field Operations, Customer Service, Dispatch, Billing.
Certifications And Licenses Meet functional specific training or equivalent certification requirements.
WORKING CONDITIONS Lifting and transporting training equipment and setting up classrooms On feet up to eight (8) hours/day in training Meets same physical requirements as target audience Exposure to moderate noise levels Must be able to travel out of town as required EOE Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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