Business Development Center Agent
Saint Ann, MO Saint Ann, MO Full-time Full-time $17.
44 - $19.
00 an hour $17.
44 - $19.
00 an hour 4 days ago 4 days ago 4 days ago Position Title:
Business Development Center Internet Agent Location:
Hybrid/Remote, St.
Louis, MO.
(Internal candidates may be considered regardless of current location.
) Full Time Position:
9 Hour Shift between the hours of 7a - 7 pm CST with a one-hour lunch.
Shift based on need of the Department.
Job Description:
Responsible for assisting and connecting customers appropriately via our call center processes.
The success of this position will rely on consistently collecting data and bringing value to our customer interactions.
You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.
Essential Job Functions:
70% Diligently and attentively work to connect each digital lead phone or email within a reasonable time frame.
Most leads to be answered within 30 minutes of delivery outside of lunch and after hours.
Learn, understand, document, and adhere to customer connection processes and apply to each lead worked 25% Returning emails and other administrative functions 5% Develop and implement unique customer connection processes to ensure work is completed thoroughly (all contact information is collected and transferred within the CRM) 100% Commit to becoming an expert in customer service Minimum Requirements:
2 year Call Center or high call volume with high digital lead volume (60
digital leads per day) 2 year Customer Service experience High school or equivalent Must have high speed internet and quiet and dedicated work space for hybrid work.
Valid driver's license and acceptable driving record required.
Knowledge, Skills, and Abilities Exceptionally well-spoken, well-written and professional; speak with confidence and create an undeniably positive first impression.
Results and goal driven, persistent, self-confident, prospecting skills, can handle rejection, ability to retain a large amount of product knowledge.
Demonstrate the ability to listen, think quickly, and identify client needs Ability to document notes thoroughly in order for the team to consistently follow up with prospects, existing customers, and comply with the pre and post-sales process Data entry for every lead, ensure relevant data Task oriented, detail driven Ability to deliver results and meet goals with minimal supervision Staying on task and showing energy while answering calls.
Must have strong empathetic and customer relations skills Bilingual preferred (Spanish) Sales Force experience and software literate Knowledge of the mobility industry Ability to multi-task Trustworthy and responsible to ensure office is closed up properly each evening.
Job Type:
Full-time Pay:
$17.
44 - $19.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
Do you currently reside in the Greater St.
Louis, MO area?
Experience:
Customer service:
2 years (Preferred) Call center:
2 years (Preferred) Work Location:
Hybrid remote in Saint Ann, MO 63074 Responsible for assisting and connecting customers appropriately via our call center processes.
The success of this position will rely on consistently collecting data and bringing value to our customer interactions.
You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
44 - $19.
00 an hour $17.
44 - $19.
00 an hour 4 days ago 4 days ago 4 days ago Position Title:
Business Development Center Internet Agent Location:
Hybrid/Remote, St.
Louis, MO.
(Internal candidates may be considered regardless of current location.
) Full Time Position:
9 Hour Shift between the hours of 7a - 7 pm CST with a one-hour lunch.
Shift based on need of the Department.
Job Description:
Responsible for assisting and connecting customers appropriately via our call center processes.
The success of this position will rely on consistently collecting data and bringing value to our customer interactions.
You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.
Essential Job Functions:
70% Diligently and attentively work to connect each digital lead phone or email within a reasonable time frame.
Most leads to be answered within 30 minutes of delivery outside of lunch and after hours.
Learn, understand, document, and adhere to customer connection processes and apply to each lead worked 25% Returning emails and other administrative functions 5% Develop and implement unique customer connection processes to ensure work is completed thoroughly (all contact information is collected and transferred within the CRM) 100% Commit to becoming an expert in customer service Minimum Requirements:
2 year Call Center or high call volume with high digital lead volume (60
digital leads per day) 2 year Customer Service experience High school or equivalent Must have high speed internet and quiet and dedicated work space for hybrid work.
Valid driver's license and acceptable driving record required.
Knowledge, Skills, and Abilities Exceptionally well-spoken, well-written and professional; speak with confidence and create an undeniably positive first impression.
Results and goal driven, persistent, self-confident, prospecting skills, can handle rejection, ability to retain a large amount of product knowledge.
Demonstrate the ability to listen, think quickly, and identify client needs Ability to document notes thoroughly in order for the team to consistently follow up with prospects, existing customers, and comply with the pre and post-sales process Data entry for every lead, ensure relevant data Task oriented, detail driven Ability to deliver results and meet goals with minimal supervision Staying on task and showing energy while answering calls.
Must have strong empathetic and customer relations skills Bilingual preferred (Spanish) Sales Force experience and software literate Knowledge of the mobility industry Ability to multi-task Trustworthy and responsible to ensure office is closed up properly each evening.
Job Type:
Full-time Pay:
$17.
44 - $19.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
Do you currently reside in the Greater St.
Louis, MO area?
Experience:
Customer service:
2 years (Preferred) Call center:
2 years (Preferred) Work Location:
Hybrid remote in Saint Ann, MO 63074 Responsible for assisting and connecting customers appropriately via our call center processes.
The success of this position will rely on consistently collecting data and bringing value to our customer interactions.
You must be customer service driven, a detail-orientated individual and have exceptional organizational skills.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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